Refund policy

Last updated: November 7, 2026

7-day exchange or store credit

If you change your mind, contact us within 7 days of delivery. Pieces must be unworn, in original condition and packaging. You can choose an exchange for another piece or store credit for the price paid. We do not offer cash refunds for change of mind. Return shipping is paid by the customer and original shipping is not refundable.

Store credit never expires and can be used on anything in our store.

Final sale

Earrings cannot be exchanged for hygiene reasons, unless they arrive damaged or defective.

Damaged, defective or wrong item

Contact us within 7 days of delivery with a photo of the piece. We will send you a new one at no cost; you do not need to send the original back. If the piece is no longer available, you can choose store credit or a refund to your original payment method.

Lost packages

If tracking shows your order was lost in transit, we will send a replacement at no cost.

Orders we cannot ship

If we cannot ship your order within the time stated in our Shipping Policy, we will let you know and you may cancel for a full refund to your original payment method.